Frequently Asked Questions
Everything you need to know about your Walker Family Goods experience.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days for domestic orders, while international shipping may take 10-21 days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start an exchange or request a refund to your original payment method.
How do I ensure I'm ordering the right size?
Every product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Are your products ethically manufactured?
Yes, Walker Family Goods is committed to ethical production. We partner exclusively with fair-trade certified factories that ensure safe working conditions and fair wages for all artisans.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay and Klarna.
How do I care for my Walker Family Goods apparel?
To maintain the quality of your items, we recommend washing in cold water with like colors and tumble drying on low. Specific care instructions are also printed on the internal label of each garment.